Number of Vacancies: 10
Qualification: Any undergraduate or postgraduate degree is required

Key Responsibilities

a) Contact prospective students and leads through telephone calls, WhatsApp, email, and other communication channels.

b) Understand candidates’ educational backgrounds, career goals, examination plans, and training requirements before recommending suitable courses.

c) Explain course details, eligibility requirements, syllabus, class schedules, learning modes, fees, offers, study materials, examinations, and other programme benefits clearly.

d) Counsel prospective students and guide them in selecting the most appropriate programme according to their academic and career objectives.

e) Follow up regularly with enquiries and interested candidates to support timely admission conversion.

f) Handle incoming calls, walk-in enquiries, website leads, social media enquiries, and referrals professionally.

g) Achieve assigned daily, weekly, and monthly admission, follow-up, and revenue targets.

h) Maintain accurate lead information, counselling notes, follow-up status, payment details, and admission records in the CRM or other designated systems.

i) Assist students with application forms, document submission, fee payment, registration, and admission formalities.

j) Coordinate with the academic, accounts, technical support, and course coordination teams to provide accurate information and resolve candidate queries.

k) Share payment links, admission confirmations, receipts, class schedules, and onboarding information with enrolled students.

l) Follow up on pending documents, incomplete registrations, instalment payments, and other admission-related requirements.

m) Maintain positive relationships with prospective and enrolled students while ensuring professional and ethical counselling practices.

n) Collect feedback from candidates, identify common admission concerns, and report market insights and competitor information to the management.

o) Prepare and submit daily, weekly, and monthly reports covering enquiries, calls, follow-ups, conversions, admissions, fee collections, and pending leads.

Eligibility Criteria

• Any undergraduate or postgraduate degree is required.
• Previous experience in educational counselling, admissions, telesales, telecalling, customer service, or business development will be preferred.
• Freshers with excellent communication and convincing skills may apply.
• Experience in the education, EdTech, coaching institute, or competitive-examination training industry will be an added advantage.
• Proficiency in Tamil is mandatory; good communication skills in English are preferred.
• Basic knowledge of MS Office, CRM software, WhatsApp, email, and online communication tools is desirable.

Required Skills

• Excellent communication, counselling, and interpersonal skills.
• Strong convincing, negotiation, and lead-conversion abilities.
• Ability to understand student requirements and recommend suitable courses.
• Good telephone etiquette and active listening skills.
• Target-oriented approach with consistent follow-up abilities.
• Strong organizational and time-management skills.
• Ability to maintain accurate records and handle multiple enquiries.
• Patient, positive, professional, and student-focused attitude.

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